Pathways is one of the largest national providers of accessible, outcome-based behavioral and mental health services. At Pathways, we deliver exceptional value by creating healthier communities through the work of exceptional people. We proudly serve more than 55,000 unique clients and nearly 17 million individuals who qualify for services under our contracts.
Pathways is seeking an innovative and purpose driven individual to join our team as Program Director.
Responsible for all aspects of the administration and clinical operations of one or more mental health programs including development and adherence to annual budget. Responsibilities include the hiring, development and performance management of support and professional staff and ensuring mental health treatment services are provided in concert with the policies, procedures, and government rules and regulations for the program(s).
ESSENTIAL JOB FUNCTIONS AND REQUIREMENTS
Responsible for delivery of professional mental health services and all aspects of the administration and clinical operations of a program
Ensures clinical and administrative compliance with all program activities; while developing and implementing plans to continually meet productivity and profitability
Responsible for ensuring the Quality Assurance, Compliance, and Chart Audits of the program(s)
Supports and facilitates Quality Assurance/Quality Improvement protocols, including frequent collaboration with QA/QI Director and program management in monitoring standards and actively removing barriers to the provision of high quality care
Supervises the delivery of mental health services within the program, which includes the supervision of the intake process and completion of appropriate management of case records to ensure documentation meets Company and government standards
Responsible for recruitment/selection process, leadership and professional development, assignment of duties, approval of leave requests and expenses, performance management/reviews and personnel actions, and serving as resource for consultation and/or reviews or recommends merit and promotional salary increases for staff
Develops and presents for approval, annual budget for program or region, and prepares/provides executive management with periodic financial forecasts and reports as required; Prepares financial, budget, statistical and other reports as required by senior management
Ensures program meets fiscal requirements and monitors expenditures and revenue production
Leads and actively participates in planning, management, administrative, staff and client meetings and training activities
Communicates and coordinates services with other departments and vendors as applicable
May carry own caseload providing mental health and case management services
Responsible for all licensure and certifications as required by staff and programs to effectively and legally conduct business operations
Promotes services and training activities in the community including presentations and consultations
Develops and maintains a collaborative relationship with state and/or county/community officials
Participates and represents agency or the Company professionally at county/community meetings
Ensures program(s) are operating according to the Company’s policies and procedures, applicable professional standards, laws, rules and regulations
Consults with clinical staff on treatment plans as required, approvals and may participate in emergency situations and crisis intervention
Responsible for ensuring and understanding the administrative functioning of his/her programs
Will work a flexible schedule outside of business hours, weekends and available beyond office work hours should the need arise or to support the program(s) and leadership; may handle on-call and/or after hours crisis calls or hotline as necessary to support staff, client, and program
Attends and participates in meetings as directed by Regional Director
Ensure compliance and contractual obligations are met and to minimize any disallowances; provides on-site training to support staff in meeting workload requirements
Report program concerns, as outlined in policy and procedures, in a timely manner to the Clinical and/or Regional Director and assist in disseminating information to and from the staff
Assures that management decisions are implemented in a positive and timely manner
May participate in the development and review of RFPs, RFIs, grants, and/or RFQs
Completes monthly, quarterly, and all other reports in a timely manner
Maintain and ensures HIPAA, ethical standards/code of conduct and professional boundaries with all staff and clients; provides on-site supervision and training to ensure standards are met
Commitment to the Company’s Mission, Vision, and Values; representing actions that defines the overall philosophy and objectives of all duties performed in accordance with Company’s mission, vision, and value. Ability to interpret and expect the same with all staff
Other duties as assigned or necessary to support the program and/or the Company
Master’s degree from an accredited college or university in the field of Social Work, Psychology, Counseling or related field
Must possess a current, valid California license as a LCSW, LMFT, LPCC, Ph.D, or Psy.D. and able to practice independently at the highest level possible. Licensed for two years preferred to provide CA BBS supervision to pre-licensed staff
Proof of: valid CA driver’s license, valid auto insurance coverage as well as proof of education are required. Prior behavioral health experience preferred
Internal Number: 807599
Pathways, previously Providence Human Services is one of the largest national providers of accessible, outcome-based behavioral and mental health services. Clients and partners of Providence Human Services can expect the same great service and offerings through Pathways, and we look forward to continuing to work together.
At Pathways, we deliver exceptional value by creating healthier communities through the work of exceptional people. Our more than 8,000 employees provide the highest-quality home- and community-based social services and non-emergency transportation services in 44 U.S. states, the District of Columbia, British Columbia, Alberta and Ontario, Canada. We proudly serve more than 54,000 unique clients and nearly 17 million individuals who qualify for services under our contracts.
Pathways was founded in 1997 in response to increasing government initiatives to privatize human services. We describe ourselves as the “Human Services Company Without Walls” because we neither own nor operate any type of institution. Rather, we specialize in providing direct services and case management to children, adolescents and adults with behavioral and medical health needs, as wel...l as those supervised by government subsidized programs, in their homes or through community-based resources. Our programs are designed to be multi-jurisdictional; capable of serving numerous clients under government funded programs.
Pathways offers a full spectrum of social service and behavioral health solutions, including Youth & Family Services, Adult Services, Correctional Services and Prevention Services. Within each area, clients have access to a broad range of social and behavioral services to meet their needs.
Pathways provides a focused approach to managing the medical, behavioral and social needs of potentially high-cost healthcare consumers with chronic conditions and complex social challenges. Healthcare providers today are incentivized more than ever before to deliver the highest-quality, patient-centered care that results in optimal outcomes, reduced re-admissions and lower costs. Achieving the most efficient and effective model for accountable care benefits significantly from collaborating with the right service partners.