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POSITION TITLE: Hope-Strong Regional Social Work Manager
REPORTS TO (TITLE): Hope-Strong Ministries Director
FLSA CATEGORY: Exempt
STATUS TYPE: Full-Time
Responsible for the coordination and integration of all Social Services ministries among Salvation Army units and resources within an assigned region of the City of Chicago. Responsible for the full implementation of the Pathway of Hope model within the assigned region.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Administration and Planning
Provide professional direction in order to coordinate all program ministries within service region.
Program services are delivered and coordinated in a fully integrated manner within the context of overall corps ministries.
Corps and Program staff are aware of HOPE-STRONG objectives and the role their positions have in meeting these.
Ongoing review and evaluation of program outcomes result in improvement of service delivery.
Pathway of Hope and Case Management Support
Manage the implementation of Pathway of Hope throughout the region, including staff training and review of outcomes.
Provide ongoing supervision and administrative oversight for assigned region in the implementation of Pathway of Hope
Ensure quality of local data and reporting of information that will support national and territorial POH program outcomes.
Maintain excellent communications among all parties within the Hope-Strong network.
Ensure effective communication and mission effectiveness through weekly meetings with officers and program staff.
Regularly meet with The Regional Management Team to review the implementation of Hope Strong strategy in order to capitalize on successes, address concerns and share best practices.
Establish and maintain collaborative relationships throughout the regions in order to meet mission objectives.
Support team building at Regional Team Meetings and Corps Officer led Team Meetings including (but not limited to) Corps Officers, Hope-Strong Team Facilitator, Corps Emergency Assistance Worker, Corps leadership, volunteers and key representatives from other SA programs.
Strengthen program ministries by actively seeking additional resources.
Provide community and SA resources at Regional Team Meetings and Corps Team Meetings.
Ensure quality of POH planning and implementation by participation with POH planning and program development at sites.
Provide professional support to staff through the training, tools and resources required to deliver quality services across the region.
Plan, conduct and/or participate in Hope-Strong workshops and other training events at the territorial, divisional or local level, as requested and/or assigned.
Clinical Intervention/Case Management Support
Provide case consultation to Corps Emergency Assistance Workers with crisis intervention (emergency assistance) and case management.
Plan, coordinate and facilitate monthly Corps Emergency Assistance Worker meetings.
Meet with Corps staff and Officers monthly to offer support and information regarding community linkages, programmatic requirements including intake processes, intervention strategies and collection of data needed to meet program-reporting requirements.
Ensure relevance and consistency of Hope-Strong by collaborating with other Salvation Army units and personnel to successfully maintain and achieve policies and procedures, goals and objectives, and outcome-based measures related to Hope-Strong.
Integrate the supportive services of the Emergency Housing and Referral Center (EHARC) throughout the region.
Assist scaling of POH and learning agenda by collaborating with the Director of Emergency Assistance Case Management, Divisional Social Services Director and the Hope-Strong Ministries Director and other organizations for the purposes of further development of POH model.
Attends inter-agency meetings and participates in local networks, as appropriate with local staff.
Maintains working relationships with community agencies to provide comprehensive services for participants and to stay abreast of current trends and resources available.
Participates in professional seminars, conferences and other meetings for Continuing Education Units, to increase professional knowledge.
Maintains an active interest and involvement in the social work field, and incorporates new developments into practice whenever possible.
May prepare written material for presentation or publication. This should be done with the knowledge and consent of the Divisional Social Services Director.
Maintains current knowledge of legislation that affects social work practice.
Plan, conduct and /or participate in POH workshops and other training events at the territorial, divisional or local level, as requested and/or assigned.
Maintain a POH trained personnel database, updating all information quarterly following command POH evaluation reviews of each unit.
Provide supervision for social work student interns, as requested and/or assigned.
Additional Duties as assigned.
A Master's degree from an accredited school of Social Work.
Licensed Clinical Social Worker (LCSW) preferred.
Minimum of 3-5 years of experience in the social work field, with demonstrated ability in both the delivery of services and supervision of staff.
An extensive knowledge of the principles of social work, clinical counseling, and case management.
Knowledge of how to effectively integrate social work principles with organizational concepts in order to accomplish mission objectives.
An understanding of the mission of The Salvation Army and the programs and services offered.
An ability to manage projects, priorities and programs in a manner that ensures compliance with expectations.
A collaborative approach that results in effective relationships which value team accomplishment above personal achievements.
Excellent communication (verbal and written) and interpersonal skills.
Demonstrated ability to use initiative and be a self-starter.
Sensitive to culturally and socio-economically diverse client populations.
An ability to work with confidential material.
A willingness to promote the mission of The Salvation Army.
PHYSICAL DEMANDS/WORK ENVIRONMENT
This position is required to do moderate physical work and must be able to lift 10 pounds.
In order to successfully perform the essential functions of this position, the employee is regularly required to use a computer and other office equipment.
The work environment includes an office environment with a low noise level.
Must be able to visit sites throughout the Chicago area.