Provide resource and referral guidance and therapeutic matching to callers of the INTERFACE helpline as well as serve as an ambassador for the service to all callers and stakeholders. This is a full-time (35 hours/week) position.
Serve as INTERFACE intake coordinator as scheduled and assigned;
Provide basic counseling and psycho-education to callers who are seeking coordinated therapeutic matches for mental health and wellness services, following the well- established protocols of the service;
Provide follow-up services and case management to assigned cases;
Research and identify resources and providers for the INTERFACE website and database and coordinate with IT and other staff to include on site;
Recruit clinicians for inclusion on the database in coordination with Recruitment team;
Attend trainings and staff meetings for best practice resource and referral;
Serve as role model for best practice resource and referral;
Ability to work occasional evening or weekend hours;
Other duties as assigned.
Master’s degree or above in clinical psychology or social work, LMHC within the Commonwealth of MA preferred;
3-5 years of experience in clinical services;
Skill in both verbal and written communication;
Strong interpersonal and communication skills;
Experience with phone triage in a clinical setting.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and cabinets.
Inclusive Excellence Statement
William James College is an institution and a community committed to the principles of excellence, fairness and respect for all people. Our Inclusive Excellence model infuses diversity, equity and inclusion efforts into the core of institutional functioning to realize the educational benefits of diversity both locally and globally. We are committed to strengthening communities, including our workplace, by fostering the development of the intercultural competencies necessary for change agents in an increasingly complex, pluralistic society.
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About William James College
William James College prepares students for careers in behavioral health and leadership. Emphasizing experiential education we attract developing professionals eager to become leaders and to advance mental health care.