This position requires the full understanding of, and active participation in fulfilling the mission of Saddleback Memorial Medical Center (SMMC) and Memorial Care Health Systems (MHS). It is expected that the employee demonstrate behavior consistent with the core values of SMMC and MHS. The employee shall support SMMC's strategic plan and goals and direction of the performance improvement plan. The employee will also be expected to support all organizational expectations including, but not limited to: Customer Service, Patient's Rights, and Confidentiality of Information, Environment of Care, and Memorial Care initiatives.
To provide clinical services to the palliative and terminally ill patient and family, to assist them to cope with the emotional, financial and practical demands of the illness and the dying process. Responsible for serving populations with a variety of clinical needs particularly psychological stress related to health impairments, serios illness. trauma and death and dying. Based on overall assessment, makes appropriate community referrals for follow up as needed and provides interventions designed to minimize patient stress and maximize coping skills. Acts as a liaison to the community through public speaking.
Essential Functions and Responsibilities of the Job
Provide psycho-social assessment and intervention to Hospice/Palliative patients and their families
Utilizes community resources to assist in resolution of personal and financial problems related to the terminal illness
Counsels and supports patient and family, and act as an advocate to allow for death with dignity and maintenance of optimum family/patient relationships and adjustments
Documentation concise and timely per agency standards
Assists the members of the Hospice team in understanding significant social and emotional factors related to the patient's terminal illness and the family's adjustment to the state of illness
Provides bereavement support as needed; present Presentation of Benefit to patients/families as needed
Follow company policies, procedures and directives