The advanced practice Senior Social Worker can be further differentiated from the independent practice social worker by an incumbent's ability to expand clinical knowledge in the profession, provide consultation and guidance to colleagues, role model effective social work practice skills, teach or provide orientation to less experienced social workers, develop innovations in practice interventions, and provide clinical supervision for social work licensure or certification. Duties may include: Independently performs case finding functions and outreach, identifying and screening patients for psychosocial needs. Independently conducts psychosocial assessments. Develops treatment plans in collaboration with the veteran/family and with the interdisciplinary treatment team, and implements recommendations and treatment plan elements. Coordinates community-based services, including information and referral for additional services from other VA programs, other government programs and community agency programs. Possesses advanced clinical knowledge in mental health and expertise in medical social work, and provides consultation and guidance to colleagues on clinical matters, and develops innovative practice interventions. Serves as the primary resource/contact person for general outpatient medicine, Responsible for mentoring and providing guidance and training to newly assigned social workers or those experiencing difficulty. Responsible for working with the care team to resolve difficult patient care situations and serve as the primary consultant when these situations arise. Delegates outpatient work assignments to ensure adequate clinical coverage of outpatient PACTS. They will involve the Primary Care Social Work Supervisor, Patient Advocates and other leadership staff as needed to resolve issues or concerns. Provides crisis intervention services, seeking to address the cause as well as the presenting complaint, coordinates family conferences and serves as liaison to family members. Establishes and maintains effective therapeutic relationships with veterans and their families. Independently provides consultation services to other staff regarding the psychosocial needs of veterans and the impact of psychosocial problems on health care and adherence to treatment plan. Possesses ability to evaluate own practice through professional peer review, case conferences and other organizational means. Communicates effectively, both orally and in writing, with people from varied backgrounds. Possesses specialized experience and knowledge, including conflict resolution and staff mentoring, as well as be the subject matter expert and provide consultation and assistance to other outpatient medicine providers. In addition, may provide orientation for new social workers, interns, and medical staff in outpatient clinical settings regarding how to best partner with Primary Care Social Work, adult and child protection reporting responsibilities, etc. General knowledge of veterans' benefits and services relating to special programs, service connected compensation, non-service connected pension and community resources. Facilitates community and benefits related referrals based upon veterans needs and eligibility. Takes responsibility for improving professional skills, participating in planning and executing specific staff development projects, attends seminars and institutes, and participates in training programs or other disciplines as requested. Defines the role of social work within the PACT model of care, including participation in the development of SOP's and standardization of processes. They will develop metrics as requested by leadership and to show the impact of social work involvement with patients. Actively participates in program planning and development, advising the supervisor of shifting trends with caseloads and veterans. Identifies the need for and makes recommendations on program procedure or policy changes based upon work experiences. Will work with other multi-disciplinary teams and community agencies to strive for developing more effective and efficient ways of delivering healthcare to veterans, including developing relationships with community agencies and partners to improve patient care and outcomes. Able to meet the needs of customers while supporting VA missions. Consistently communicates and treats customers (veterans, their representatives, visitors, and all VA staff) in a courteous, tactful, and respectful manner. Able to provide the customer with consistent information according to established policies and procedures. Handles conflict and problems in dealing with the consumer constructively and appropriately. Serves as the primary point of contact and coach/mentor for Primary Care Social Work staff regarding challenging interdisciplinary team processes and interpersonal dynamics on the PACT teams. Has working knowledge and skill in the use of word-processing, data management and other computer systems, especially those programs in use by VHA. The individual provides a range of psychotherapeutic interventions that will include skills and knowledge in Evidence-Based Therapies such as Cognitive Behavioral Treatment. Work Schedule: Monday through Friday 8:00 am to 4:30 pm Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.