The Homeless Programs Supervisor is responsible for the oversight of the administrative and clinical duties of Homeless Program staff located at Fort Harrison and Butte to include: a. Housing & Urban Development/VA Supported Housing (HUD/VASH) & Freedom's Path Enhanced Use Lease (EUL) b. Healthcare for Homeless Veterans (HCHV) c. Veterans Justice Outreach (VJO) d. Peer Support (PS) The incumbent is licensed at the advanced practice level and demonstrates a thorough understanding of administrative and supervisory practices. The incumbent provides direct supervision for clinical and administrative employees (GS-5 to GS12) located at Fort Harrison and Butte. The incumbent directly supervises several professional staff at the GS-12 advanced practice level. The incumbent manages the daily operation of the Homeless Programs at Fort Harrison and Butte. The incumbent will assist in developing policies and procedures for program operation and will assist in preparing reports and statistics for facility, VISN, and national use. Incumbent is accountable for clinical program effectiveness. The incumbent will monitor, evaluate, coordinate and oversee the performance of staff. The incumbent ensures staff adherence to accreditation standards, VA directives and handbooks, Standard Operating Procedures (SOP) and standards developed specific to the department. The incumbent manages and controls the use of data related to these programs regarding day to day functioning and program evaluation. The incumbent is assigned to the Behavioral Health Department of Montana VA Health Care System and provides oversight and coverage for services to patients treated in the Homeless Programs. Duties of the Homeless Program Supervisor include: - Administrative, technical, and clinical supervision of advanced practice, licensed Social Workers and Counselors, Peer Supports, EUL Recreational Therapist, EUL Registered Nurse and Administrative staff. Performs administrative and personnel management functions including resolution of complaints and grievances. Enacts disciplinary measures as appropriate. - Monitors staff productivity, maps staff clinical and administrative duties, establishes performance expectations, evaluates performance outcomes and audits clinical documentation. Develops work improvement plans and ensures that staff are adequately trained and meet competency standards to complete their work duties. Exercises supervisory authorities and responsibilities involving staff workload including assignment of additional duties. Determines and evaluates current staffing needs and caseloads and approves or denies time and leave requests. Provides coverage of staff duties as needed and clinical care and case management at the advanced practice level. Assists in developing personnel documents such as position descriptions and functional statements. Assists in the hiring process to fill vacant positions to include conducting applicant interviews. - Assures accuracy of programmatic data, conducts necessary reconciliations and audits and oversees data reporting. Provides training and oversight of data collection systems to include HOMES, CMS, CPRS, MHS, etc. - Manages and provides oversight of monthly billing protocols relative to VA Contracted Emergency Shelters (CES), ensures accurate reconciliation of billing and invoices and serves as the official approval authority for CES billing. - Performs program analysis, review and design. Assists in developing new templates, brochures, handbooks, forms, etc. for each program ensuring compliance with regulatory standards. - Conducts regularly scheduled team meetings and keeps staff apprised of changes in policies and procedures as determined by local leadership, VISN and VACO. - Administers informational and analytical systems to evaluate and enhance the quality of services provided to Veterans. Responds to Veteran complaints and grievances specific to each program. - Tracks and ensures completion of program consults and National Hotline calls according to set standards. Assists HCHV Coordinator with scheduling and oversight of Stand Downs across the state. - Ensures staff compliance with accreditation standards, VA directives and handbooks, Standard Operating Procedures (SOP) and standards developed specific to the department. - Develops working partnerships and coordinates with community partners to meet Veteran care needs. Establishes strong working relationships. Work Schedule: Monday through Friday 8:00- 4:30 Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.