The Senior Social Worker independently provides psychosocial assessment and case management services to eligible veterans and their family members to meet biological, psychological, social, and environmental needs. These needs are complex and require clinical oversight, coordination, and problem-solving. The HUDVASH Senior Social Worker may be assigned specifically to either the HUD-VASH or SPC Programs but must understand both programs and provide coverage as needed due to leave or vacancies. Independently performs case finding functions and outreach, identifying and screening patients for psychosocial needs. Incumbent must possess the knowledge and ability to independently implement treatment modalities, provide counseling or psychotherapy for individuals, families and groups. Independently conducts psychosocial assessments. Develops treatment plans in collaboration with the veteran/family and with the interdisciplinary treatment team. Incumbent possesses the skills to offer psychosocial interventions and measures outcomes to interventions. Administers information and analytical systems to evaluate and enhance the quality of service provided to patients. Develops and implements information systems to track service activities including visits, referrals, inpatient days, patient demographics, equipment utilization and patient satisfaction. The Senior Social Worker is assigned administrative responsibility for clinical program development and is accountable for clinical program effectiveness and modification of service patterns. Incumbent is able to coordinates community-based services, including information and referral for additional services from other VA programs, other government programs and community agency programs. Independently identifies high-risk patients and provides case management services. Incumbent provides crisis intervention services, seeking to address the cause as well as the presenting complaint, coordinates family conferences and serves as liaison to family members. Has working knowledge and experience in use of medical and mental health diagnoses, disabilities and treatment procedures. This includes acute, chronic and traumatic illnesses/injuries, common medications and their effects/side effects, and medical terminology. Establishes and maintains effective therapeutic relationships with veterans and their families. Incumbent is able to independently work with patients and families who are experiencing a variety of psychiatric, medical and social problems utilizing individual, group and family counseling and therapy skills. Independently provides consultation services to other staff regarding the psychosocial needs of veterans and the impact of psychosocial problems on health care and adherence to treatment plan. Ability to evaluate incumbents' own practice through professional peer review, case conferences and other organizational means. Incumbent is able to communicate effectively, both orally and in writing, with people from varied backgrounds. General knowledge of veterans' benefits and services relating to special programs, service-connected compensation, non-service-connected pension. Facilitates referrals based upon veterans needs and eligibility. Administers information and analytical systems to evaluate and enhance the quality of service provided to patients. Assists the HCHV Director in the development and implementation of information systems to track service activities including visits, referrals, length of stay, patient demographics, assessments and treatment planning, utilization and patient satisfaction. Provides periodic, scheduled formal feedback to HCHV Director on employee performance of GS 11 HUDVASH case managers related to tracking of service activities. Incumbent is able to resolve informal complaints and grievances brought by clients in their caseload as well as those of their team. Responsible for key project activities related to the planning, development, and implementation of the project component for HUDVASH teams. The incumbent will assist the Director of HCHV in meeting accreditation requirements and are compliant with regulatory and accountability standards such as those set forth by CARF and JC. Demonstrates the ability to teach and mentor staff and students in the special area of practice and to provide supervision for licensure or specialty certifications. Work Schedule: Monday - Friday; 7:30 AM - 4:00 PM. Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.