This Social Worker (Program Coordinator) - Triage Access Guidance Team (TAG) position is located in Mental Health at the Manchester VA Medical Center location. This position is a full-time at 40 hours per week. GENERAL DESCRIPTION The TAG SW Coordinator functions as a clinical coordinator for the care of Veterans seeking same-day and crisis mental health services at the Manchester VA Medical Center and outlying Community Based Outpatient Clinics (CBOCs). Employee is capable of practicing at the advanced level and has specialized knowledge of practice typically related crisis intervention and management. Employee works closely with the Primary Care Mental Health Integration team, mental health (MH) management team, program managers, and staff regarding crisis assessment and intervention. Employee also works closely with a diverse group of Veterans and their support persons to improve clinical and programmatic outcomes. FUNCTIONS OR SCOPE OF ASSIGNED DUTIES Clinical Responsibilities (90% of time) The employee provides emergency and crisis evaluation and brief intervention to Veterans seen in Urgent Care or to other specialty clinics in-person and through the use of telehealth technology: VA Video Connect (VVC) and Clinical Video Telehealth (CVT). The employee provides education and referral for resources and benefits and post-intervention follow-up. The employee provides crisis counseling/crisis assessment to individuals and families presenting to UC or to other specialty clinics including mental health. Best practices, practice guidelines, and evidence-based treatment protocols are utilized to the extent feasible in all therapeutic interventions. The employee will ensure productivity is maintained at the established level for the program to which the employee is assigned. Complies with national and local performance measures, including timely health care screening and completion of identified clinical reminders for all patients. The employee provides education and referrals to Veterans for community services and arranges for coordination of these services as necessary. He/she acts as liaison between community and VA programs, providing care coordination assistance to community organizations, as needed. The employee evaluates Veterans in Urgent Care for involuntary psychiatric commitment and completes appropriate paperwork for involuntary psychiatric commitment when necessary. The employee provides treatment recommendations to the Urgent Care providers regarding whether the Veteran is appropriate for inpatient psychiatric admission or whether they can be referred to outpatient services. The SW Clinical Coordinator will fully assess suicide/homicide risk factors using standardized and validated suicide risk measures, identify protective factors, and clearly interpret the safety and recommended level of care for the Veteran. The employee completes Suicide Behavior/Overdose Reports in accordance with policy. The employee collaborates with the Suicide Prevention program for Veterans assessed to be at increased risk for suicide. The employee provides assessment and treatment referrals for Veterans presenting with substance misuse and/or dual diagnosis. The appropriate screening, interventions, and referrals are provided and facilitated in conjunction with Urgent Care. Program Coordinator/Administrative Responsibilities (10% of time) The TAG SW Clinical Coordinator will serve as the MH Point of Contact for the national initiative: SPED (Safety Planning in the Emergency Department (and Urgent Care). The TAG SW Clinical Coordinator will facilitate safety planning and follow up in the ED/UC. She/he will utilize existing national standardized note templates (update note templates as needed) and monitor the SPED dashboard and complete reports to ensure that the Manchester VAMC is maintaining adherence to National Suicide Prevention Protocols. The TAG SW Clinical Coordinator will coordinate the Mental Health Service Line's On-Call program and provide training to MH staff members for Urgent Care and emergency services coverage. The TAG SW Clinical Coordinator will provide training and updates to the MHSL and throughout the facility on clinical assessment and documentation requirements to meet the legal standards for the State of New Hampshire Involuntary Emergency Admission process. The employee serves as a resource/resident expert to Manchester VA staff regarding the local laws and regulations regarding involuntary psychiatric commitment. DUE TO TEXT LIMITATIONS, THIS IS NOT THE ENTIRE TEXT FROM THE FUNCTIONAL STATEMENT. IF YOU WOULD LIKE TO REVIEW THE ENTIRE DUTIES SECTION, PLEASE CONTACT THE HUMAN RESOURCES POC LISTED AT THE BOTTOM OF THIS JOB OPPORTUNITY ANNOUNCEMENT (JOA). Work Schedule: Monday - Friday 7:30 a.m. to 4:00 p.m. Compressed/Flexible Work Schedule: Not Authorized Telework/Virtual/Remote Work: Not Authorized Relocation or Travel Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required
Internal Number: 598964200
About Veterans Affairs, Veterans Health Administration
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.