The Social Science Program Specialist position is located in the Veterans Crisis Line (VCL), part of the Office of Mental Health Suicide Prevention (OMHSP) located at the Canadigua, New York, Atlanta, Georgia, Topeka KS. The VLA is a 24hr, 7 days a week service aimed at providing Veteran care by qualified Health Science Specialists providing highly skilled intervention services. Communicates positive and corrective feedback to crisis responder staff in a way that is supportive and constructive. Completes performance evaluations of crisis responders to identify whether performance standards are met. Provides private one on one coaching and feedback to VLC responder on the soft and technical skills observed. Conducts silent monitoring of crisis responder interactions
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