JOB SUMMARY: The Supervisor, Interpretation Services Call Center will oversee a group of Harris Health Spanish Interpreters. The incumbent will provide leadership and support to the department, including observation, mentoring and coaching of direct reports and conducts employee performance appraisals. The Supervisor identifies and assists in fulfilling the psychosocial needs of the non-English speaking patients, visitors and patients.
Education: High School Diploma or GED required.
Licensure: Certified Medical Interpreter or Certified Healthcare Interpreter preferred
Work Experience: Four (4) years experience in medical interpretation in a health care setting or equivalent interpretation experience, healthcare experience preferred.
Languages: Spanish required (Must pass a language proficiency examination as designated by Harris Health System)
Communication Skills: Above Average Verbal (Heavy Public Contact) Bilingual Skills Required Yes Languages: Spanish/ English Writing/Composing (Correspondence / Reports)
Other Skills: Medical Term Typing (wpm) 35 PC Word Processing
Work Schedule:Weekends Holidays Flexible
Other Requirements: Must be able to answer written questions in the desired language(s) and demonstrate the ability to interpret in that language. Proficiency assessment/ competency: Candidates must pass a language proficiency examination in medical terminology, Spanish and English.
The Harris Health System is a fully integrated healthcare system that cares for all residents of Harris County, Texas. We are the first accredited healthcare institution in Harris County to be designated by the National Committee for Quality Assurance as a Patient-Centered Medical Home, and are one of the largest systems in the country to achieve the quality standard. Our system includes 23 community health centers, five school-based clinics, a dental center and dialysis center, mobile health units, a rehabilitation and specialty hospital and two full-service hospitals.Ben Taub Hospital is a world renowned Level I Trauma Center with 586 licensed acute-care beds and provides a wide range of specialty care outpatient services. Lyndon B. Johnson Hospital is a 328 licensed bed acute-care hospital with a newly expanded Level III trauma center and a distinguished regional center for neonatal intensive care for high-risk deliveries.Harris Health is a teaching system for Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth). We train the next generation of healthcare providers on the latest medical procedures and technological breakthroughs.With... our fully integrated electronic medical records system, we offer patients the convenience and assurance that their medical history is accurate, safe and available when and where it is needed. Our Medical Home designation ensures that we offer a full range of preventive, specialty and acute care services for the entire family.