Supervisory Social Worker (Mental Health Clinical Operations Manager) at Redding
Veterans Affairs, Veterans Health Administration
Location: Redding, California, California
Mental Health/Social Services
Internal Number: 720624200
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in accordance with VHA policy and submit your EDRP application within four months of appointment. Approval, award amount (up to $200,000) and eligibility period (one to five years) are determined by the VHA Education Loan Repayment Services program office after complete review of the EDRP application. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Education: Have a master's degree in social work from a school of social work fully accredited by the Council on Social Work Education (CSWE). Graduates of schools of social work that are in candidacy status do not meet this requirement until the School of Social Work is fully accredited. A doctoral degree in social work may not be substituted for the master's degree in social work. Licensure: Persons hired or reassigned to social worker positions in the GS-0185 series in VHA must be licensed or certified by a state to independently practice social work at the master's degree level. English Language Proficiency: Social workers must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, chapter 3, section A, paragraph 3j, this part. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: Supervisory Social Worker, GS-13 Education and Experience: One year of experience equivalent to the GS-12 grade level. Experience must demonstrate possession of advanced practice skills in a specialty area or in administration demonstrating progressively more professional competency and judgment. Candidate may have certification or other post-master's degree training from a nationally recognized professional organization or university that includes a defined curriculum/course of study and internship, or equivalent supervised professional experience. Licensure/Certification: Individuals assigned as Supervisory Social Workers must be licensed or certified at the advanced practice level, and must be able to provide supervision for licensure. Demonstrated Knowledge, Skills, and Abilities: In addition to the experience above, the candidate must demonstrate all of the following KSAs: Ability to independently organize work, set priorities, and meet multiple deadlines. Skill in a range of supervisory duties which includes clinical supervision, consultation, negotiation with other departments and quality improvement. Ability to ensure provision of clinical social work services by supervised social workers. Ability to delegate authority, manage priorities, coordinate work, and follow up on pending issues to complete duties in an accurate and timely fashion. Ability to analyze organizational and operational problems, develop and implement solutions that result in efficient operations, and use data effectively to manage workload, quality, performance, and productivity within the service. Ability to provide staff training and development. References: VA Handbook 5005/120, Part II, Appendix G-39, Social Work Qualification Standards, Veterans Health Administration, dated September 10, 2019. The full performance level of this vacancy is GS-13. The actual grade at which an applicant may be selected for this vacancy is a GS-13. Physical Requirements: Hearing required (aid permitted). ["Work Schedule: Monday - Friday; 8:00 a.m. - 4:30 p.m.; Tour of duty subject to change to meet the needs of the Agency Telework: Authorized; if approved, would be on a regularly scheduled basis but this is not a remote position. Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: May be authorized for highly qualified candidates EDRP Authorized: Contact V21CCOEEDRP@va.gov, the EDRP Coordinator for questions/assistance. Learn more Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required A relocation/recruitment incentive may be authorized for highly qualified applicants. The Mental Health (MH) Supervisory Social Worker functions as the Clinical Operations Manager (COM) located in the Mental Health Service Product Line (MHSPL) under the General Mental Health (GMH) Program Manager at VA NCHCS. The COM assists the GMH Program Manager by ensuring GMH services at the site are coordinated and integrated with other components of services both within and outside of MH. These include specialty mental health services, inpatient, residential, extended care, primary care, home based primary care, homeless services, and care support. The Redding/Yreka COM directly supervises a workforce of approximately 12 employees. The COM helps to ensure that the GMH Team meets the overall performance standards, measures, and mission of the VA and the GMH Program. Duties for the position may include but are not limited to: Ensures efficient delivery of services related to GMH program, involving both day-to-day operations and long-term planning and growth; Implements policies, procedures, and practice guidelines, utilizing in-depth knowledge of the delivery of patient care under the direction of the GMH Program Manager for VA NCHCS; Attends and/or facilitates regularly scheduled treatment team meetings to ensure efficiency and continuity of service delivery; Assists the GMH Program Manager by managing, monitoring, and adjusting site-based and individual productivity metrics to address inefficiencies and assure systemic growth; Provides local operational oversight around utilization, bookability, and performance metrics, assures grid accuracy and maintains DSS mapping to meet programmatic expectations. Hires and trains all GMH staff at a given site; Establishes guidelines and performance expectations for staff, which are clearly communicated through the formal employee performance management system; Observes employee's performance; demonstrates and conducts work performance critiques; Provides feedback and periodically evaluates employee performance throughout the year; Assures that subordinates are properly trained and fully comply with the provisions of the safety regulations; Establishes and monitors clinic profiles in terms of availability, utilization and scheduling, and staff productivity; Is responsible for keeping both front line staff and MH Leadership informed about site-specific challenges, changes, and concerns. Attends site management meetings and serves as a liaison with delegated authority as needed to address site specific operational concerns; Coordinates with and serves as MH liaison to Telehealth, BDMS, Clinical Informatics, IT and other services as needed in order to facilitate efficient clinical operations and address local problems across programs; Completes assigned Performance Improvement activities at the program, service line and medical center level; Provides public relations and community outreach and education regarding VA care to various social agencies, medical/primary care, legal, housing, and welfare organizations; Participates in root cause analysis and addresses action plan items related to patient safety and patient care issues. Use of the DSM 5-TR to make clinical assessments and develop psychotherapeutic modalities including referral to a psychiatrist for prescription of appropriate medications or clarification of diagnosis; Treatment for mental illness, maladaptive behaviors, and other problems of an emotional nature including establishing a professional relationship with the patient for the purpose of removing, modifying, or retarding existing problems; Serve on VA NCHCS, VISN and National VA committees, as assigned; Other related duties as assigned."]
OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?Readying Warriors and Caring for Heroes! This position is located within Surgical Services at the CAPT James A. Lovell Federal Health Care Center (FHCC) in North Chicago, IL. The FHCC is a first-of-its-kind partnership between the Department of Veterans Affairs (DVA), and Department of Navy (DoN)/Department of Defense (DoD). It is larger than just a single facility, but rather it is a fully-integrated medical care facility with a single combined VA and Navy mission. The combined mission of the FHCC means active duty military and their family members, military retirees, and eligible veterans receive health care at this facility.VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. Join the FHCC team of energetic, career-minded professionals! For additional information, click onhttp://www.lovell.fhcc.va.gov/index.asp.