Financial Counselor

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Career Development
• Whole Person Wellbeing Resources

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule:Full Time

Shift: Day

Location: AdventHealth Palm Coast & Palm Coast Parkway

Palm Coast - 60 Memorial Medical Parkway Palm Coast, Florida 32164

Palm Coast Parkway – 1 AdventHealth Way, Palm Coast FL 32137

The community you’ll be caring for: 301 MEMORIAL MEDICAL PKWY, Daytona Beach, 32117

The role you’ll contribute:

Financial Counselor, under the direct supervision of the Customer Service Manager, provides financial counseling and education to patients and their families that visit the facility for assistance. Reviews In-Patient daily census report and identifies all uninsured patients and Medicaid Share of Cost (SOC) patients. Collects required documents from patients or their representatives in obtaining financial assistance or approval for other programs. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you’ll bring to the team:

• Review daily census and prepares, process, and follow cases (or application packets) for all patients who request assistance. Counsels patients or representative on their hospital accounts to meet requirements for various charity programs to include AdventHealth Financial Assistance Program or other state funded programs and ensure all proper documentation is obtained for review.
• Review daily census and identify In-Patients with Medicaid Share of Cost (SOC) for bill tracking and submission to Department of Children and Families (DCF). Approved patients will be awarded full Medicaid benefits.
• Review daily census and identify patients with Medicaid eligibility and have delivered a newborn during the current admission. Take action to add newborn to the guarantors Medicaid.
• Maintains effective rapport with Case Management staff, aiding in proper discharge planning and ensuring all financial assessments are updated.
• Reviews daily census for all uninsured patients and/or under insured patients to determine intervention needed. Meets with all uninsured In-Patients by completing a thorough financial assessment to ensure we have screened those patients for county, state, and federal programs. Gathers required financial information by phone or by direct interview in a professional manner, demonstrating regard for dignity of all patients and family members.

The expertise and experiences you’ll need to succeed:

Minimum qualifications:

• High School Grad or GED Required
• 3 experience in healthcare setting

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Patient Financial Services

Organization: AdventHealth Palm Coast

Schedule: Full-time

Shift: 1 - Day

Req ID: 25022492

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.