Responsible for coordinating daily operations of mental health services, including staff schedules, assignments, workflow, and issue resolution. Serves as a key resource for department operations, supporting system initiatives and process improvements. Ensures alignment with the organization's mission, values, and patient care services. Provides mental health, substance use, and case management services in person and via telehealth. Conducts emergency psychiatric and substance use assessments, diagnoses using DSM-5/ICD10 codes, and provides crisis interventions, supportive counseling, and social work interventions. Assists with diagnostic clarification, treatment planning, risk mitigation, and prevention strategies. Collaborates with a multidisciplinary team, determines, and communicates disposition and level of care, and facilitates voluntary and involuntary commitments, including case tracking and hospital representation at hearings. Maintains expertise in behavioral health, medical, and legal issues impacting hospital patients. Completes biopsychosocial assessments, develops treatment plans with patient-specific goals, facilitates group therapy, and creates safety plans. Provides clinical supervision to master's-level students, interns and department trainees as needed. Ensures proper documentation and charge capture for financial stability. Must be able to work independently, prioritize tasks, manage time efficiently and adapt to changing demands. Strong problem-solving, communication and leadership skills required. Able to handle complex cases, resolve conflicts and support team development in a fast-paced environment.

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

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About WakeMed Health & Hospitals

At WakeMed Health & Hospitals, we are guided by a simple – yet powerful mission: to improve the health and well-being of our community by providing outstanding and compassionate care to all.To deliver on this mission, WakeMed employs the “best minds and the biggest hearts” in the business. Our team includes over 8,500 experienced registered nurses, technologists, medical professionals, support staff, and a medical staff of more than 1,200 physicians and advanced practice providers who are dedicated to putting patients first.When it comes to culture and benefits, we recognize that when we take good care of our employees, our employees can take even better care of our patients. We proudly offer competitive salaries that reflect background, experience and special skills. Our benefits programs are designed to give you and your family the support you need for today while planning for a successful tomorrow. We promote diversity in the ...workplace, provide equal employment opportunity for all qualified applicants, and we participate in E-verify.We think it’s pretty simple – we care for our employees and our employees care for the community.

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