Social Services Assistant in , for Veterans Affairs, Veterans Health Administration
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Social Services Assistant
The Social Services Assistant (SSA) works within the Veterans Crisis Line (VCL) call center to assist in the delivery of resource and emergency services connection, telephone triage, and support to the VCL telephone responders that are engaged with suicidal callers. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members, and their family members. Duties include, but are not limited to: Assists in implementing triage telephone services to callers on a national level; Provides support for the identification for Veterans families and Veterans at high risk for burden and stress; Coordinates enhanced care as indicated with Supervisory Health Science Specialist and Program Management guidance; Functions as a point of co


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