Summary

The Post-9/11 Military 2VA (M2VA) Program Manager oversees all transition & coordination of care activities for Post 9/11 Service members and Veterans (SM/Vs) treated at the facility. Their health care & psychosocial problems & needs are complex & require a high degree of clinical oversight and creative problem solving. The Program Manager has programmatic responsibility & may have administrative responsibility for facility staff including nursing & social worker case managers.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• Citizenship
• Be a citizen of the United States
• Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• Education
• Have a master's degree in social work from a school of social work fully accredited by the Council on Social Work Education (CSWE)
• Graduates of schools of social work that are in candidacy status do not meet this requirement until the School of Social Work is fully accredited
• A doctoral degree in social work may not be substituted for the master's degree in social work
• Verification of the degree can be made by going to http://www.cswe.org/Accreditation to verify that the social work degree meets the accreditation standards for a masters of social work
• Licensure
• Persons hired or reassigned to social worker positions in the GS-0185 series in VHA must be licensed or certified by a state to independently practice social work at the master's degree level
• Current state requirements may be found by going to http://vaww.va.gov/OHRM/T38Hybrid/
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
• Experience and Education
• One year of experience equivalent to the GS-11 grade level
• Experience must demonstrate possession of advanced practice skills and judgment - demonstrating progressively more professional competency
• Candidate may have certification or other post-master's degree training from a nationally recognized professional organization or university that includes a defined curriculum/course of study and internship - or equivalent supervised professional experience
• Preferred Experience
• Program Management - Case Management - Outreach experience - & Knowledge of military and transition
• Licensure/Certification
• Individuals assigned as social worker program coordinator must be licensed or certified at the advanced practice level - and must be able to provide supervision for licensure
• Demonstrated Knowledge - Skills - and Abilities
• In addition to the experience above - the candidate must demonstrate all of the following KSAs: (a) Knowledge of program coordination and administration which includes consultation - negotiation - and monitoring
• (b) Knowledge and ability to write policies - procedures - and/or practice guidelines for the program
• (c) Ability to supervise multidisciplinary staff assigned to the program
• (d) Skill in organizing work - setting priorities - meeting multiple deadlines - and evaluating assigned program area(s)
• (e) Ability to provide training - orientation - and guidance within clinical practice
• Assignments
• For all assignments above the full performance level - the higher-level duties must consist of significant scope - complexity (difficulty) - and variety and be performed by the incumbent at least 25% of the time
• Program coordinators at the GS 12 grade level are administratively responsible for a clinical program providing treatment to Veterans in a major specialty area - such as but not limited to: Spinal Cord Injury - Homeless Continuum Veteran Program - Hospice and Palliative Care Program - Suicide Prevention Program - Veterans Justice Outreach - Caregiver Support Program and Community Nursing Home Program
• The program coordinator may be the sole practitioner in this specialty at the facility and typically provide direct patient care services in the program area
• The program coordinator oversees the daily operation of the program - develop policies and procedures for program operation - and prepare reports and statistics for facility - VISN - and national use
• They may be responsible for the program's budget - developing and monitoring staff compliance with practice - standards and guidelines on documentation - workload - data entry - ethical practice and service delivery
• The program coordinator provides analysis and evaluation of clinical program data and computerized programs to identify system-wide trends and needs to enhance the quality of service
• They may be responsible for - or contribute to - the program's resource and fiscal management - monitoring control points developing the annual budget - operating within that budget - and accounting for appropriated funds
• The program coordinator is administratively responsible for the clinical programming and prepares reports and statistics for facility - VISN - and national use
• They provide leadership - direction - orientation - coaching - in-service training - staff development - and continuing education programs for assigned staff
• They initiate and conduct a variety of program or service audits and complete designated clinical practice audits and reports - including productivity assessments
• They oversee program operations and evaluations - identifying areas for improvement - gathering relevant data - assessing the data - developing and implementing ideas for improvement and evaluating efficacy of improvement efforts.] Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/
• The full performance level of this vacancy is 12
• Physical Requirements: Physical aspects associated with work required of this assignment are typical for the occupation and would generally not require a pre-placement examination.

Duties

• VA Careers - Social Work: https://youtube.com/embed/enRhz_ua_UU Total Rewards of a Allied Health Professional Functions or Scope of Assigned Duties: The incumbent serves as the Point of Contact (POC) and Coordinator for the Post-9/11 M2VA program and assumes all of the technical & administrative responsibility for management of this program
• This includes but is not limited to: Program Management - Provides administrative oversight of the POST-9/11 M2VA Program to include planning - establishing - & implementing policies and procedures
• developing program goals and objectives
• and monitoring - operating - and evaluating functioning of the program
• Follows Veterans Health Administration (VHA) policy requirements & develops local systems to identify & track post 9/11 Service Members/Veterans (SM/Vs) served by the facility and community who belong in this special priority group
• This may involve use of the OEF/OIF Department of Defense (DOD) registry - Veterans Information System (VIS) - Patient Treatment File searches - Veterans Health Information System & Technology Architecture (VistA) - Care Management Tracking & Reporting Application (CMTRA) & Computerized Patient Record System (CPRS) records - Northeast Program Evaluation Center (NEPEC) data reports and/or Classification reports - Patient Data Exchange - Network Health Exchange - and contacts within the community
• Ensures that severely-injured and/or ill Post 9/11 SM/Vs and other SM/Vs with identified case management needs are assigned to a nurse or social worker case manager and oversees or works closely with care management to include nurse and social worker case managers - the Visual Impairment Services Team (VIST) Coordinator - the Spinal Cord Injury (SCI) Coordinator - the Polytrauma Case Manager if applicable - and the Women Veterans Program Manager
• Serves as the facility point of contact for all inquiries regarding transition of post 9/11 SM/Vs and as point of contact for post 9/11 SM/Vs seeking health care from the facility These duties include a wide variety of stakeholders (e.g. - Veterans - families - state and community agencies - Veterans Service Organizations - military support programs etc.)
• Incumbent addresses Congressional inquiries and Veterans Integrated Service Network (VISN) and Department of Veterans Affairs (VA) Central Office action items as requested
• Coordinates comprehensive program elements and services for preventative mental and physical health evaluations for program participants
• Monitors procedures for referrals between the VA medical center - Military Treatment Facility and/or community hospitals that promote appropriate and timely inter-facility transfers
• Establishes performance and outcome standards for the facility POST -9/11 M2VA Program that promote quality and efficiency of services in coordination with the overall goals of the medical center and those of the VISN and VA Central Office - as well as evaluate and document the program's effectiveness
• Explores and analyzes community resources including family-friendly delivery systems
• Ensures veterans are referred to other organizations and community resources (i.e. - housing alternatives - personal care services - transportation resources - etc
• or other VA governmental resources) for services not available from the VHA facility
• Patient - Stakeholders - & Staff Education - Provides consultation to other staff on the special needs of Post 9/11 SM/Vs
• Work Schedule: 7:30AM - 4:00PM or 8:00AM - 4:30PM Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases when setting pay - a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade)
• Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual - based on prior [work experience] or military service experience
• Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child
• Child Care Subsidy: After 60 days of employment - full time employees with a total family income below $144 -000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Ad-Hoc/Situational Virtual: This is not a virtual position
• Functional Statement #: 000000 Permanent Change of Station (PCS): Not Authorized